did a great job fixing the van and saved us some money which is always good

john ryan

17:06 12 May 20

My experience at Eagle Ridge GM over the years has be fantastic. The service department personnel are very professional and honest. My latest issue with my 2017 Chevy Malibu premier just recently was handled by Service advisor Brendan Romano. He was very pleasant, looked after what needed to be done and kept me informed. You don't always get that kind of professionalism. I have purchased 6 vehicles over the years from this dealership and I keep coming back because of how I'm treated as a client. Keep up the good work Eagle Ridge GM.

Dale Brown

15:29 12 May 20

We had just purchased a used car from Eagle Ridge GM Chevrolet Buick GMC.My son and I were very impressed with all aspects of the sale. No pressure, upfront and honest. Even though we bought a used that cost us around 6k they treated as if we were buying a new car.During the negotiation I had mentioned that the car did not have a service record showing the timing belt and water pump being replaced. Trying to get the price down any way I could. We agreed on the price and paid for the car. Since they had just got the car it still had to pass there inspection, be serviced and detailed. It was after we bought the car they mentioned they had ordered the water pump and timing belt for install during the service. No charge they just went ahead and did it.If you are considering purchasing new or used car or truck you should really consider dropping in or at the very least call them.Shawn York, sales manager, and all the staff there went above and beyond.Sincerely appreciate the way you all took care of us.Thanks Greg

Greg

01:19 07 May 20

Shop was honest and gave me good information. Courtesy shuttle was nice to have but being easily car sick I found the on and off the gas peddle the whole time and hard breaking to be too much.

Portland4114 .

15:10 02 May 20

Some of the most positive, hard working people I've ever encountered. They fought tooth and nail for what we wanted, and found us the perfect vehicle. Shannon and Josh were the perfect team, and just all around so sweet. I would definitely recommend anyone who's looking for a vehicle, or for good customer service, to come to this Eagle Ridge GM. Even when just sitting in the waiting area, almost every employee asked us if we needed coffee, tea or water. Simply the best people to go to for getting your first truck, or vehicle. Thanks guys!

Jaycine Johns

15:19 26 Apr 20

Having just moved to Port Coquitlam finding a Buick Dealer was fairly simple. Your reputation precedes you. I was a little concerned about the cost of the service I received, I had sometime ago inquired of another Burnaby Buick Dealer and the cost was about $80 less than your charges. I am however satisfied with the service you provided.

derrick david miller

05:22 26 Oct 19

My appointment was supposed to be at 2pm. My truck didn’t even get into the shop till 2:50 or so. They told me it would be ready in one hour and a bit. I didn’t get my truck till 4:35 ish. The reality at the end of the day is that the work that they did was thorough and they checked out a few extra things that I asked for and they did it! Great job. I will be going back there for sure.

Danny Edgecombe

18:47 16 Oct 19

Great overall experience. From the initial contact the staff were friendly, helpful and listened to my needs. Terry in sales was a pleasure to deal with and asked all the right questions to make recommendations. Thank you John in Finance for pulling this together to get what we wanted at a price we could afford. This was my best overall experience with a dealership and they definitely earned my business. Thank you again!

Rusty Hadley

16:50 27 Sep 19

I have had two absolutely horrible experiences with the Eagle Ridge GM service department. The first time, it took them 5+ hours to even start looking at the car. After they finally looked at it and diagnosed the problem, they reassembled it. However, they reassembled it incorrectly and the turn signals did not work. In their defence, they did offer a free oil change in compensation.This last time was even worse. I specifically called the department to set up an appointment as I knew that they might need to order in parts for the scheduled maintenance that I was having done. When my mother dropped off my car, they did not have her sign any of the papers that allowed them to legally work on the car. It then took them 3 hours to even look at the car which was one hour longer than the quoted finish time. When they did finally look at the car, they realized that they did not have the part and that it would need to be ordered in which would take multiple hours. At this point, we left the car with them overnight as it was late and the car was not going to be ready until the next day.The next day, I had to call them to ask for an update. When they gave me the update, it was incredibly vague and gave me no sense of when to expect the car to be ready for pick up.They called me around noon (24 hours after the initial quoted finish time) and informed me that the water pump was leaking and that I had to replace it. This is when they were blatantly sexist towards me. They told me that they "didn't want to give [me] the car in [that] state as it [would] run out of coolant in no time" but when they talked to me father, they no only gave him more information about the situation but said that it was only a minor leak. I knew that the water pump leaking was a possibility of getting my timing belt replaced however, it was explained to me as something that could become a problem "down the road" and not something that would pose an immediate problem. When I went to pick up the car, it took them at least 20 minutes to get everything together and find my keys despite having told my father that it was ready for pickup and being informed that we would be in in about 30-45 minutes. Finally, when I was handed the bill, I found out that the price they quoted me did not include the labour costs so it ended up being about twice as expensive as I had expected (and about twice what other mechanics had quoted me for the same work). They offered no compensation for the delay nor any of the other things including the water pump which is now leaking.I should also mention that they had been up-selling me on replacing the water pump the entire time, so I feel that it is somewhat suspicious that it is now a huge problem that will cost me a few hundred dollars to fix.All in all, two awful experiences and I will never be going to Eagle Ridge GM ever again as I do not enjoy feeling like I have been belittled, lied to, disrespected and discriminated against.

Jess Hyde

01:47 15 Sep 19

First initial impression of the dealership was great. Staff were friendly and helpful up until I purchased the car. Went home with a car on empty tank since the first day of test driving. Was told a fixed price "ALL IN' as you would assume what all in means, but then tricked into paying an extra $700 for hidden "finance fee" which the finance manager or sales manager bothered mentioning ever. Being told over and over again that I would receive $100 gas card and a full tank prior to picking up the vehicle. On the day of purchase, I was given $50 gas card and left with an empty tank with 2 burnt out light bulbs (something simple that a dealership should take care of). Sales person and manager both were reluctant to admit they made that promise to me since day 1. I had to fight for the deal I was promised, but yet never received. Not once has the dealership followed up since. Completely disappointing. Would not recommend purchasing from there. I work at a dealership myself, and that is not good customer service.

Caroline Chui

23:51 03 Sep 19

Dropped my car off the night before for an old recall that needed to be done in their service bay, and they had a free shuttle pick me up to retrieve my car the next day: painless!And it helped immensely that there is a fully stocked parts counter at the same location... Tim Horton's, etc, right next door too! (Right off NB Falcon Drive, so super convenient and accessible.)

Ryan Brown

18:40 31 Aug 19

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