5 Star rating! They were very supportive and understanding! Answered all my questions, they fixed the issue at hand. Provided excellent customer service. Thank you to Arslan and the Acura team for the customer service they provided me! Very Good Customer Service!

M S

00:14 22 Oct 20

Great service and professionalism at Markham Acura! Ronald (Sales Manager) was a pleasure to deal with and made the process easy and fun. Would highly recommend purchasing your Acura from there!

Brittany

21:57 10 Oct 20

Blown away by the service. Jessie in car sales took the time to help me find exactly what I was looking for with a great price. Hani - who is the financial service manager - went above and beyond to make sure I understood procedures and made sure that everything was extremely efficient and in order. Very much appreciated. Thanks so much!

Lynn Isnar

02:07 24 Sep 20

Probably one of my least favorite things to do is shop for a car.Daniel Sun made my car shopping and buying experience a truly stress free experience! The service manager Mo was also a great guy to deal with and dealt with a few of my issues quickly and was extremely professional. He went out of his way to make sure I was happy with my purchase.It was a hassle free experience from start to finish. I didn't even buy an Acura model and they still treated me as if I had. Would definitely recommend this dealership if you are looking for a used or new vehicle.Thanks Daniel and Mo for the great service!

Mark Adams

14:50 10 Sep 20

Best Customer Service! No Pressure!I originally came to Markham Acura looking for a used car. I was working with Moe and Nav. They both were unbelievably patient as I was in no rush to purchase a car. Every visit I made, every time we met, I received the most professional and informative information. They took the time to break down all the numbers, no matter how many times I asked and never pressured me. I believe I was in contact with them for approximately 2 months.Of all the Acura dealerships, Moe was the only one who contacted me to test drive any new/used vehicles that came to their inventory. Eventually, it made sense for me to get the 2020 and both Nav and Moe worked together to make my experience seamless.I also financed with Acura and received the same level of excellence with Andrew.I would highly recommend Markham Acura and the personable and professional employees! Thanks guys! I will definitely return for another purchase as long as they are representing the company!

Kate Cowie

15:41 30 Aug 20

I gotta say, the purchase experience from Markham Acura has been a pleasant one compared to other dealerships. Mo and Jessie were both great to deal with, I felt they really worked with us to get us a good price for our trade-ins and a good deal for our new car. It's not often I give praise to a dealership, but in this case I was very impressed.Shout out to Sam as well for assisting us in the process. The teamwork shown by the staff is fantastic.

Wilson Suen

01:28 05 Aug 20

Had a great experience buying a car from Markham Acura. All the team members that I met (sales, financing and manager) were great guys. The whole process was quick and flawless, even during the pandemic. I highly recommend them!

JO B

14:21 31 May 20

I had the pleasure of purchasing a used Acura tlx from daniel sun. The experience was efficient and smooth. Small issue upon picking up vehicle found cracked windshield . Daniel and his team took the car back and replaced the windshield on the same day with no questions asked. Excellent service from Markham Acura.

Chris L

16:33 30 May 20

Unfortunately our vehicle was stolen so I was helping my cousin and her fiancé purchase a vehicle from this dealership. Despite these difficult times (COVID-19), Ronald Yip was able to accommodate our needs and provide us all the answers we were looking for in order to find the right vehicle. I would highly recommend working with this dealership and would refer friends and family to them in the future.

Brandon Ku

21:25 12 May 20

Another successful purchase from Ronald Yip and team at Markham Acura. Ronald is the best and makes the buying process a breeze. He's super knowledgable and excellent to work with.

Ryan Giddings

17:57 23 Apr 20

I had such a great, friendly and comfortable interaction with Markham Acura. I would like to offer thanks especially to Hani and Ronald who made my purchase so easy with great advice and excellent customer service. I really appreciated that they ensured and provided transportation for me from Oshawa when the car was ready. Very efficient and feel very secure with my purchase...if anything changes with that, I will be sure to update but I do not foresee that happening. Hani and Ronald are a credit to Markham Acura . Thank you both .

Amie O'Rourke

11:26 24 Mar 20

I recently picked up a brand new 2020 Acura RDX at Markham Acura, shortly after test driving with Nima Mohseni, and dealing with Andy Qiu the sales manager I have to say that the experience was great and painless. They are both very knowledgeable and helpful, answering all of my questions and made sure that I was happy with my sales experience. Boan in after sales was great as well at explaining the lease coverage details. Great experience overall!! I would highly recommend this dealership and the entire staff!!

Stefano Foti

18:07 17 Mar 20

I got a used BMW from these guys and Mo, Hani and Ronald we exception people to do business with. There were no hidden fees, unlike many other dealerships. They fixed everything we agreed on for safety during the deal making process.I would definitely recommend this place and go back there for further business. ?

Faizan Zaidi

11:57 19 Feb 20

The showroom is well organized, Jonathan took us for a test drive on 2020 RDX Elite, he has professional knowledge about all the features the vehicle has and explained to us very friendly. Honestly visited few different dealerships, Markham Acura has the best service among others.If you are thinking to get a new Acura, think about Markham Acura!

Samantha Tang

22:06 11 Jan 20

Visited the dealership and purchased used Acura MDX. Nav was my sales executive. He assisted me in picking up the correct package for my need. He offered me to test drive both the 2020 and 2016 version and explained the specific features between both the packages and eased my decision. Worked with Candy and Aaron who assisted in finding the ideal financial lender for the best interest rate. They all work to make sure that a customer is not let down and also ensured that I left with a happy smile at the end. Will surely recommend to my acquaintance and friends to this dealership.

dheepak prabhu

18:26 09 Jan 20

Another great experience buying a car from Ben Snaper. This is the fourth car that I've purchased a car from him and his attention to detail and ability to understand my needs are second to none. I would highly recommend Ben if you're in market for a car.I also had a great experience with the Service Department and will be taking my car back. Thank you Ben and the Markham Acura team!!

Jose B

03:06 07 Jan 20

Went here last week for checking out the new car , I met sales manager Andy Qiu who is really nice and professional. And you know what , Ronald Yip who offered me a very good deal for my new car, and now I feel happy.

Derek Chan

15:46 20 Dec 19

I gave 1 star because there is no lower rating. This is the most unpleasant visit I had in my life. Unfortunately we’ve signed the deal, and cannot go anywhere else. Here is the story: We signed the lease with them on our first visit, and a few days later they called us and asked us to give them extra $500 to close the deal, because there were mis-calculation/mistakes in the lease. We could have broken the deal as with the extra payment the lease agreement would be different than what we signed, but my husband did not want to trouble to other places and waste our time, so agreed to give $300 to close the deal. Then when we came to pick up the car, they presented us with another lease agreement and let us sign, now the monthly payment is $0.43 higher than what we signed the first time on top of the extra $300 we have to pay. I know it’s not a big amount, but COME ON!!! What kind of dealership keeps changing the lease agreement after the client has signed it!!!? At the same time, they also gave us another paper which they said was going to another department with the Amount Due numbers higher than what’s written on the lease agreement, and insisted us to sign. I really don’t understand why the number is different than the lease agreement, and why we have to sign. The leasing manager just said because of the system cannot generate the same number and it’s not a big deal, you only need to pay what’s written on the lease agreement. OK, Why we have to sign something you can’t give explanation and I don’t understand? That is not the end of the story.... We traded in our old car to get the lease, and they promised to take care of our payout and remaining payments. And now 1 more months after we picked up the car, we’ve received 3 notices from our old car’s financing department for 2 months late payments!!!（we placed stop payment with our bank the day we get the new car) Apparently, they did not do anything with our trade-in car!! And the late payments affected our credit score!!!..... Markham Acura, if you are trying to search my name, the car is under my husband’s name, and I can provide you with that. If you want to know the staff names, we can also provide.

Velvet Zhang

05:04 20 Dec 19

Had a great experience with sales Sinclair and sales manger Andy when searching for a new car recently. Did not feel pressured and Sinclair took his time with us to answer all of our questions, as well as providing recommendations that would helps us extract the most value for our dollar. He continued to service me in the following days via email in thorough detail when I had additional questions, even on his day off. Would highly recommend Markham Acura when looking for a new car - very knowledgeable and top notch service.

Jon Liu

20:12 01 Dec 19

Great customer service and awesome place to get great deals from ACURA. I deal with Ronald Yip and he has always been very helpful

Matt Jabbari

11:55 19 Nov 19

I returned my leased vehicle to this location and received horrible customer service. Daniel, the leasing manager was extremely rude and refused to complete the return because I did not have an appointment and he said there was no room on the lot. I was told by Acura Financial Services that I did not need an appointment to process a return and I could return to any Acura dealership. I did try calling Markham Acura multiple times to try and get a hold of someone in advance. But Ron called me back and I explained I had to return my vehicle on that day, he was upset and hung up the phone. Jessie another leasing manager ended processing the return, but she failed to sign the vehicle return receipt when I asked her she said she didn't need too. I called financial services and they said it needed to be signed. I asked her to sign it, she refused with so much attitude until talking to financial services. I really do hope they look at the communication within Acura and figure out a process that works for the dealership and the customer. In addition, hopefully they can work on their customer service and speak in a matter that is friendly and respectful to everyone.

Shailah Damji

19:13 21 Oct 19

Great Service! Been touring around other dealerships and this place provided the best service as well as the best price. The sales are caring and helpful. I would recommend to others for sure.

Leon He

14:49 09 Oct 19

A staff vehicle from this dealership cut me off on highway 7 this morning during rush hour and proceeded to make several lane changes, weaving through traffic, with no signaling. The sales staff at this dealership might be fine - but if your staff are driving a vehicle advising your business, they should be driving better than that.

Kimberley Taylor

13:38 08 Oct 19

Bought a used car here recently. A thoroughly enjoyable experience. Everyone was very friendly and very professional. Highly recommended.

Greg Castellano

23:01 17 Sep 19

Made an appointment to service my car, but when I showed up on time for my appointment, I was turned away and told my car couldn't be done and to show up again the next day. I wasn't notified beforehand to avoid taking a day off work and driving all the way to the dealership.When I called to confirm again the next day, was told I needed an appointment even though the service adviser told us we didn't need one and to just show up. Apparently they were completely backlogged again.

Calvin Luk

17:59 10 Sep 19

Recently purchased a certified pre-owned Accord coupe and could not be happier. The sales and leasing executive Andrew Chan provided me with exceptional service. He worked so hard to get me the deal I was looking for as well as the final condition of the vehicle. Mr. Chan made me feel comfortable and confident about my decision to purchase. It just took a few days for me to pick-up the car looking almost brand new, which I was very impressed. It was an one-stop-shop and my experience at Markham Acura was superb and I highly recommend to my friends and family :)

Prince Charles

22:07 01 Sep 19

Wonderful experience here. Recommend Sales representative Ray Li. He is very helpful, knowledgeable. Feeling amazing that get my second Acura vehicle here. Would highly recommend to my friends and colleague!!

Katherine Xie

16:22 27 Aug 19

The showroom is not that big but has most of the models available. We were there for about 15 to 20 minutes but did not get approached by any sales agent. There were only 2 of them on the floor and one was definitely busy with a customer while the other was out on a test drivewith another customer. The receptionist asked if we needed any help as we were walking out.

The One

14:13 14 Aug 19

I just Purchased an MDX from Sinclair and Moe the pre owned sales Manager. They have made the process simple and easy. Tried to confirm to my need as much as they could and really made me feel comfortable about buying the vehicle.The financing team also did a great Job and the whole atmosphere is welcoming.I usually come in at around 9pm and these guys are still working very hard.Very good experience and would buy again from there.

peter awad

13:02 12 Aug 19

Called their service depart to book appointment to check my car. There is a issue with the auto idle stop. The car cannot restart the engine after a full stop. I have to shift to P, turn off the engine and restart it. It almost happens everyday to me. I request for the loaner, she told me it has to be request 2 weeks ahead. Then I tell her to book an appointment 2 weeks later, she told me even 2 weeks later, I cannot get the loaner. Then why you tell me 2 weeks.....why each time I go there for maintenance(either service A or service B), I can get a loaner. She told me that's their policy.************************************************************************To my understanding their policy will be you are going to spend money, then we will give you loaner, if for warranty covered repair, then no************************************************************************Car is having problem, the least a dealer should do is apologize and try to give less hassle to their customer. My car is 2016 TLX, when I first got the car. the car vibrates when I am driving at 120km/h, faster or slower, it will be fine. The issue cannot be fixed completely, so I just don't driver around 120. Now I have another issue with the auto idle stop. I mean I can take it, I just have to turn that features every time I start the engine. Now I have another thing to be aware with driving Acura. ************************************************************************Everyday I have to remind myself, turn off the auto idle stop and don't drive at 120km/h on hwy. I am thinking of trading in this car for another brand.

Gary Huang

15:26 23 Jul 19

Andrew Chan was our sales. He had excellent customer service and knowledge of the car. Not only was he amazing at that, he even taught us how to maintain our new car. My overall experience from Markham Acura was amazing, would highly recommend to my friends and family.

Bill Chan

02:32 23 Jun 19

Had a wonderful experience at the Markham Acura today. Service was amazing. Sales representative Tommy Wu and the Manager were extremely helpful, knowledgeable, and friendly with the whole car buying experience. Feeling very satisfied with my new car purchase thanks to them. Definitely recommend this place to anyone looking to buy a new vehicle!

Janet Chang

22:31 25 May 19

This is the best place to buy Acura in the GTA!!!I purchased a car and was helped by Ronald. He gave the best customer service in the auto dealership industry. No pressure and he knew the car from inside out. My husband and I were very impressed with all the staff including the receptionist (I wish I remember her name) and the general manager. This is my go to car dealership. I felt valued and important to them. Thank You Guys!!!

Yetunde O

16:14 22 May 19

Amazing experience purchasing a car here from Sinclair Li. I was impressed by the excellent customer service he provided. He was patient, had great product knowledge, and answered my questions thoroughly. He made my car purchase an easy decision. I would highly recommend Sinclair and Markham Acura to all my friends and family. Thank you for your help Sinclair!

Samantha Chau

20:45 18 May 19

Great customer service! Manager Moe was very respectful and responsive to all of our needs; he was very flexible and went out of his way to make us happy. Overall great experience. I would definitely recommend Markham Acura!

Haleh Kossar

00:38 17 May 19

Great experience at Markham Acura. Amazing customer service with all the staffs that I’ve met. Big shout out to Sales Jonathan and Sales manager Andy, who helps me choosing my vehicle and walk through the process with me. I love MDX and I highly recommend Markham Acura.

郭美晨

01:20 14 May 19

When I dealt with Andy he was very professional and courteous. I would not hesitate to recommend Andy and Markham Acura. This is a great place to buy a new or used car. Thanks again Andy job well done.

Donald Bailey

00:05 24 Apr 19

Pleasure shopping at Markham Acura with Amy and Saintclair as they provided me great patience and made me feel comfortable making a decision. Explored different payment options at ease to satisfy my needs. Everything was kept nice and simple, and shout out to all to the sales manager (Andy) once again for making everything happen. Cheers.-Michael

Michael Lin

05:57 23 Apr 19

My wife and I had the pleasure of purchasing our new family car from Tommy and Markham Acura. He is exceptionally professional, patient and courteous. He took his time to explain every detail we needed to know about the car and purchasing, he answered all of our questions and he made us feel very comfortable. I also got a better deal here. I would definitely refer him and this dealership to anyone!

jing william

13:57 21 Apr 19

I bought a new mdx from Markham Acura. I was extremely pleased with Tommy who provided me excellent service. At the end, the sales manager Andy came over and explained full details. Thank you for professionalism, great experience with all the staff there! Would highly recommended to others!

kumama

06:45 21 Apr 19

I have never purchased a vehicle before. Ben was an incredible asset throughout the process. He was extremely knowledgeable and patient with me I'm so thankful for his expertise!

David Korolnek

15:23 11 Apr 19

Ben Snaper is an exceptional human who accommodates excellent customer service and support into every interaction. Really great to interact with. Keep it up!

Adam Ford

16:44 01 Apr 19

Significant experience in this dealership. Bought a used vehicle in Markham Acura, salesperson and used car sales manager, and finance sales manager did their job professionally to meet customers a great experience in this dealership. Thank you, guys! Most satisfied!

David Park

17:47 29 Mar 19

Recently dealt with Markham Acura regarding selling and purchasing of a used vehicle. Could not be more pleased with the service I received from Moaid. Most individuals in this industry are very pushy, yet this gentlemen was very pleasant to deal with. He accommodated my busy work schedule and was always available to answer any questions I had. I would recommended anyone looking to purchase a new vehicle to come to this location.

Tiago Lopes

01:22 12 Mar 19

Sales:My recent experience with sales was the receptionist did a better job trying to sell me a car than the sales reps did. Whatever...Service:Been here once and will never come back. All it took was one agonizing experience with Anthony Chan.

Richard Cho

13:27 09 Mar 19

Literally the worst customer service. Called in to see a used car and he made an appointment for me, made us wait an hour once we got there, and said “sorry, just sold it.” He knew I was coming in from a distance too so a little heads up would have been nice. His attitude was rude for a guy doing sales.

Sally Yeo

22:25 03 Mar 19

very low quality of customer service,my sales TOMMY WU are very NOT professional sales, he told me that he is NOT interest to sale the car to me, because he will not get the more commission from my price. when we went to test the RDX, he refuse us to drive on high way and ask me to speeding in local community.He is lake of knowledge of the car, he didn't know the detail of the car funtions. He only care about you will sign the deal or NOT. and their sales manager will waste your time, his name is ANDY . he asked me to sign the offer which he cannot do that, then say sorry to me and give me a stupid price. waste me a lot of time, if you can't do that price, why do you ask me to sign the offer ? NOT recommend this dealership. people whom is planing go to this location, please don't waste your time with TOMMY WU and his sales manager ANDY! !! these people should go back to Mazda.

FRANKIE FANG

04:54 28 Feb 19

Worst customer service ever. They call me in for something and the sales person didn't even know why they called me in for. And on top of that after telling him why I was there (he should of known why his manager called me in for). He goes about telling me about other things and proceeds to waste my time. Avoid this dealership. Go to another Acura dealership where they will treat you better.

Sebastian Foo

18:36 25 Feb 19

Recently bought a MDX from Acura Markham and was extremely satisfied with their service, especially from our sales associate Nish. He was friendly and easy to work with & helped us meet all our needs. He went above and beyond to help us have a great experience and come out with a car we loved. Highly recommend Markham Acura and definitely ask for Nish.

Shiann

22:51 16 Feb 19

I purchased a pre owned vehicle from this dealership one month ago, so far I am happy with the vehicle. However, I am displeased with the finance office. My first issue, the pre-owned vehicle I purchased had a 6 year 130,000km warranty that expires in July of 2019. The dealership charged me $499 plus tax to have this warranty transferred to my name. Seemed like an excessive charge to file some paperwork and transfer it to my name but given the amount of mileage I do I decided to pay the excessive fee and have 7 extra months of coverage.Spoke with Honda Canada about this and they informed me that it is the dealerships discretion to charge someone to have a warranty transferred. So to be quite frank, they charge the customer $499 to fill out some paperwork which then gets sent to Honda Canada.My second issue is much more annoying and I will warn anyone who purchases a vehicle from this dealership to go over your paperwork with a fine tooth comb. Clearly I got caught up in the moment and did not notice that the finance manager had slipped in a $419.50 fee for accident and health insurance. I declined this package while in the business office the night I decided to purchase the vehicle.Now one month later, I was going over all of the paperwork as I prepare for tax time and noticed this extra charge on my bill of sale. I went into the dealership and confronted the finance manager I dealt with. He claimed it was not him who put this on my bill of sale. His story was highly suspect since he was the one who offered me this service (which I declined). He took a photo copy of the bill of sale and my drivers license and told me that a check will be mailed to me for the full amount. I certainly hope this matter gets resolved.

Mike

23:07 03 Jan 19

Very happy to buy my Acura MDX from here. Very friendly staff. Gave huge discounts. I would recommend to purchase your lovely Acura vehicle from here.

Sam Sam

16:34 19 Dec 18

Daniel Sun was an absolute pleasure to deal with. Responded to all my questions so fast. Explained how the car worked with so much detail and patience. Would highly recommend Daniel and Markham Acura

Marlo Galler

22:08 12 Dec 18

Very poor service. Booked an appontment online & left the car for oil change at 11 am. No one contacted us until after 6 pm. Called service department twice during the day and no one picked up the phone. 7 hours for oil change and tire rotation certainly is record breaking. Arranged courtesy pickup in advance and was told that the car had a flat tire in the last minute. A car dealership cannot fix a flat tire! I really cannot understand what has stopped them to call the customer to let him know about the delay. Asked to talk to a manager and you guess what? A gentleman came to the front looking at us, didn’t say a word and then left. The reception then told us “the manager is busy at the moment”. I guess they have too many complaints that no one wants to face a customer. Prepare for a long wait if you plan to service your car at this place!

Lucia Lo

02:44 22 Nov 18

My first Acura, my first service at a "Luxury Japanese" brand dealership, such a bad first impression. I honestly thought (coming from Mitsubishi) that it would be amazing. I booked an early 8:15am appointment, gave in my keys, then I'm asked "Are you going to wait?" Me being naive, said I would and asked how long it'll take: 2 hours! (At my previous Mitsubishi dealership, if you made an 8am appointment, they take your keys at 8, begin work right away and you're good to go in 45 minutes. What the hell is this? Maybe I was just spoiled by a good service department. I honestly expected so much more.) Oh okay then, can I get a shuttle to work in Scarborough? "No that's too far, if you want there's a mall across the street you can wait there". Yup I'll just call work and tell them I'm loafing around in a mall. I ask for a shuttle home. I can work from home, probably get my car back around 10/11 to go in to work at noon since it's supposed to take 2 hours, right? Get a text message 5 HOURS later that my car is ready. I reply asking if I can get a shuttle...NO RESPONSE. 1 hour and 40 minutes later, get a call from the shuttle. "I'm downstairs". Honestly what the heck...where's the customer service? If you can't handle the volume, stop taking so many bookings! I'm really disappointed, expected a lot more. I guess that's why it's called "Affordable Luxury".

Lakshmana N

19:00 21 Nov 18

People can be nice but will try to up sell you every and anything your definitely does not need. I brought my car in for an transmission oil change and they said after testing my spark plugs need to be changed and it was going to run me $455 for parts and labour and by the way my car is a 4 cylinder. What the dealership did not know was that I just recently put new spark plugs in and my car has been running great in fact it feels better with the new NGK spark plugs I installed myself. All in all their testing for certain thing are simply made up.

Justin Edwards

08:29 30 Oct 18

I got my new ILX from this showroom this summer from the day 1 I am getting problems with my car. Now airbags has not been working from last two months. I have contacted this show room many times but no one is trying to get that problem fixed. Highly not recommend to buy cars from this showroom.

Solleti saran tejaswi

15:00 29 Oct 18

I just bought a brand new Acura TLX and the service offered by Acura is amazing the paperwork and everything was done fast and I’m very satisfied. If anyone goes to Acura Markham to purchase a vehicle make sure to ask for Jessie L, she will happily take care of you and offer you the best prices!

Arham Jamal

15:01 25 Oct 18

I once again had my 2016 Acura MDX in for repairs last week. Once again I got excellent support from the Assistant Service Manager Anthony and the technician Donovan. It is excellent service like this why my next car will be an Acura from Markham Acura. Thank you Anthony and Donovan

Keith Garel

21:04 04 Oct 18

Terrible service and awful sales manager. Trying to buy a new car and it was like they were deliberately not giving me a value for my trade in and would only focus on monthly payments when I clearly stated I wanted to negotiate a total price. Worst 2hrs of my life. Thought we would be treated better considering we were a retuning customer. Now we are changing brands.

Damon Grimston

00:10 29 Aug 18

My sales rep was great to work with before my delivery. However after delivery it was not a great experience. I have never owned a new car and was very excited to go through the process of a new cat delivery. At the time of vehicle purchase I asked for a 18 RDX TECH package black on black. Meaning black exterior and black interior. As well I asked my sales rep to ensure the vehicle was only being washed by hand. No waxing or tire dressing. Where the vehicle was parked and the specialist walked us through everything the vehicle looked spot on. And the specialist was great to deal with. In my excitement I didn't pay attention that the vehicle was parked in a shaded area. Now that the vehicle was delivered it was taken to our shop to have clear bra and tint installed. And to have the vehicle properly detailed as I am a detailer. After the wash process, it reveled a number of random deep scratches. It also reveled a deep scratch that was touched by the dealership. Anyway all in all, good experience!

Evelyn Protective Films

18:18 09 Aug 18

The staff love soccer. I was able to watch the game with them. One girl who didn't show interest in soccer kept on helping out the clients. I would go back just for the love for the game.

Pokemon Mystic

07:21 15 Jul 18

The experienced I received with this dealership was nothing but painful for almost 2 weeks. Long story short my ILX was in an accident and it was tow to this dealership which almost had me pay $100 to release the car so I can give it to my insurance to take it to their own car shop for estimates and repairs. Good thing I argued up to their GM and he waived the cost away. I won't name names but services was horrible to deal with. I should have stuck with getting my insurance to handle everything then having to deal with Acura Roadside Assistance + this dealership. I will only refer friends and family to the sales agent that sold me the cars as he was nothing but nice and reliable. But services and parts will never be recommended ever again.Beware their services try to crunch every nickle out of your pocket. When the services aren't really needed. Tire rotation to cost $80 + taxes!? Serious!? I can go to any local shop and they do it for $20 cash.

Eddie Li

16:41 13 Jul 18

I have just leased my 4th Acura car from Markham Acura. They have the best service in Town. The sales executive, Andrew Chan who served me is very knowledgeable and patient. He helped me to get the lowest possible price. (Of course I made the offer and he convinced the dealership to make it happen.) Betty the financial manager is efficient in approving my application. Everything is like a breeze. They have excellent tea/coffee and snacks whilst you wait for the service. I don't want to go anywhere else.BTW with the loyalty program, I paid 2% off the lease rate. That's a significant saving too.Highly recommended.

fy chan

20:14 12 Jul 18

My review is long due as well. My experience was a horror movie. Especially the Ronald Yip Assistant Sales Manager would tell you anything you want to hear before signing the documents. After that ... YOU did not understand something. I will not go into the details, but as a result of his actions my address, my phone number, my e-mail address (he was communicating with me via phone and e-mail before delivery) were changed by one character. He intentionally did not want to get the really bad reviews, and did not want me to provide feedback to Acura Canada, this is why all 3 independent ways to reach me were modified. I only learned about these modification about a year later when I went for my first service at different dealership. In any case, the sales personnel is completely unprofessional and the deals they are giving are not that great, go check Erin Mills Acura Dealership and you will see the difference not only in final price, but purchasing experience. You will never know how good deal you are getting unless you compare with actual invoice price. I personally never again go to this Markham Dealership even though it is the closest to where I live, nor for new car, nor for services. I recently switch my lease to the same model, but higher end vehicle for less monthly payment with no down payment or up front payments and prorated last payment refund. And I never come back. Markham Dealership did not want to have me for long run, and they achieved this !!!Go elsewhere if your time, nerves, etc. worth to you something.By the way, one of the review is from Ronald Yip. Maybe it is just common last/first name combination, but to me it is quite suspicious knowing their methods to talk you into the deals you do not want. Guess the rating :):)

Mark Stoutchinine

19:48 09 Jul 18

Had a wonderful car buying experience with Ronald Yip. He answered any and all questions, follows up on action items up to the date of delivery and the pickup was very smooth and hassel free. Would definitely recommend Ronald to take the fear out of car buying.

Alex Chan

18:49 13 Jun 17

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